Terms and Conditions

1. Introduction

Thank you for visiting our Terms & Conditions. Please read the terms below and our Privacy Policy as you must agree to both documents in order to have permission to use our Services.

2. Definitions of terms

Below there is a list of words and phrases used throughout this agreement.

“Agreement” – refers to this Terms & Conditions;
“Software or Products” – refers to the software we provide here on tmsonic.com
“Avrasys” – refers to our company known as Avrasys Kft. The company is organized and exists under the laws of Hungary. Avrasys owns and operates tmsonic.com
“Customer/User” – refers to anyone who purchases our product(s) or service(s) from tmsonic.com

3. Licence Policy

You are granted permission to install and use our software on any number of domains you own. If you are a commercial web developer, you are allowed to install the software you purchased from us on domains of your clients. The license by itself is non-transferable, but you are allowed sell your website with the software installed.

From the date of the purchase, Customer is granted access to software updates for the purchased software indefinitely if the software is sold with a one-time fee licence or until Avrasys continues to provide its services. If the purchased product is subscription based, the Customer is granted access to software updates during the subscription period. After the subscription period is expired, the Customer may renew his/her subscription to gain access to software updates again.

The TM-Sonic Software Licenses are perpetual, meaning that the Customer still has a license if he/she does not renew his/her paid plan/subscription. The Customer retains access to the last version available when his/her plan was active.

The Customer is strictly prohibited to share or resell his or her License.

4. User conduct

Abusive behavior not limited to swearing, cursing, insulting, and or threatening behavior towards Avrasys and its staff or customers is strictly forbidden. Personal abuse of ANY kind will result in immediate termination of service. In this event the customer will not be issued ANY refund.

It is the customers duty to keep Avrasys informed of any changes of their personal details. This includes, but not limited to your email address, mailing address and telephone number. E-mail is the preferred contact method for general communication. Avrasys will not be held responsible for any loss of communication or problems that arise as a result of customers not informing Avrasys of their current and accurate contact details. Although Avrasys will make the best efforts to provide quality and uninterrupted services this is not guaranteed. Avrasys will not be responsible for any damages a service interruption may cause to the client.

5. Fees & Prices

Avrasys reserves the right to modify or discontinue, temporarily or permanently, prices of all products or renewals, at any time with or without notice.

All prices are inclusive of VAT. All prices are displayed in US Dollar ($).

Avrasys accepts the following payment methods:

PayPal
Stripe

PayPal Holdings Inc. trading as PayPal, is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.

Stripe is an online payment processing platform that allows businesses to send and receive payments over the internet.

6. Refund Policy

Since Avrasys is offering non-tangible, irrevocable digital goods, we do not generally issue refunds after the purchase is made, which you are responsible for understanding before purchasing any of our products or services.

Please note that Avrasys offers digital products, not services, so there is no way to close access to the file(s) that the Customer already received.

We are happy to answer any pre-sales questions you may have.

We may consider a refund for the purchased product, provided that all the following criteria have been met:

The Customer tried to resolve the issue with Avrasys technical support.
Our support staff has determined that the purchased product cannot be installed in the Customer's server environment.

Please note that we do not bear any responsibility and therefore we do not offer any refund requests based on incompatibility of our products with some third-party software (plug-ins, themes etc.). We do not guarantee that our products are fully compatible with any third-party softwares and we do not provide support for third-party applications.

No refunds will be issued more than seven (7) days after purchase of our software!

7. Support Policy

Technical Support is provided via email or in dedicated Facebook Groups to customers. Support services are non-transferable, they are only available to the customer that purchased our software(s).

We only support our software(s). Our Support Service includes assistance with software installations, configuration and use. We provide our Software as is. We do not customize our Software or support any Third Party customizations of our Software. A customization is anything that changes the way our Software look or function relative to how we make our Software available to you.

7.1 Installation Service

We offer installation service to our Customers.

If the Customer is not sure how to install the purchased software, they can purchase an installation service from us. The service contains the followings:

Server and domain (DNS) configuration
Installation of the purchased software
Basic configuration of the installed software

The service does not contain:

graphic designs
page designs
any customizations that affect functionality and appearance

In order to complete the installation, the Customer must have a domain name and a webhosting account. The Customer also must provide temporary access to these accounts for our technical staff to complete the installation.

8. Changes to the Services

Avrasys may change any aspect of this Terms & Conditions on written notice to you. These changes may include discontinuing aspects of the Avrasys Services in its entirety. In the event we do make any changes to any aspect of this Terms & Conditions, we will publish updated Avrasys Service information in our blog.

9. Copyright Infringements

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place through unlawful Avrasys service or services by sending complaint to us. Upon receipt of the notice, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the challenged material from our site or service. The notice must include the followings:

full names and address of the complainant
written or electronic signature of the complainant
identification of the right that has allegedly been infringed
identification of the material or activity that is claimed to be the subject of unlawful activity
the remedial action required to be taken by Avrasys in respect of the complaint
contact details of the complainant
a statement that the complainant is acting in good faith
a statement by the complainant that the information in the take-down notification is to his or her knowledge true and correct

Submit your complaint here.

All intellectual property rights to our software developed or made available to the Customer on the basis of the Agreement shall remain exclusively vested in Avrasys, its licensors or its own suppliers. The Customer shall only acquire those rights of use that are explicitly granted in these General Terms and by law. Any rights of use granted to the Customer shall be non-exclusive, non-transferable to third parties and non-sublicensable.

10. Warranty

Our Software(s) are guaranteed to function on a clean server installation or when activated without any changes. Once you modify any of the software files or include third party applications, then we cannot guarantee that the software(s) will work. We cannot guarantee that software(s) will function with all 3rd party components, plug-ins or web browsers. Browser compatibility should be tested against the demonstration pages of the individual software before making a purchase.

11. Miscellaneous

This Agreement shall all be governed and construed in accordance with the laws of Hungary applicable to agreements made and to be performed in Hungary. You agree that any legal action or proceeding between Avrasys Kft. and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a state court of competent jurisdiction sitting in Hungary.

Last updated 24 March, 2021